About Us

Reflex Vehicle Hire is a rapidly expanding organisation, featured among the Top 1000 Companies to inspire Britain and Europe. With a fleet comprising approximately 5,500 vehicles and a dedicated team of over 150 employees, we operate from our spacious 4-acre Head Office in Loughborough. In addition, we have strategically located operating depots in Manchester and Glasgow, ensuring a comprehensive coverage of our services across key regions.
Reflex offers an exciting and rewarding career opportunity with a strong industry-leading reputation. The company fosters innovation and teamwork, encouraging employees to contribute to its success. Employee well-being is highly valued, with competitive compensation, comprehensive benefits, and skill development opportunities. Reflex is deeply committed to sustainability, inclusivity, and diversity, implementing eco-friendly practices and investing in zero-emission vehicles. Join Reflex for a forward- thinking company that values employees and provides a supportive, inclusive work environment.
 

Job Description:

• Ensure all phone calls are answered in a timely manner.
• Emails responded to and up to date by end of the day.
• Ensuring all breakdown calls are administered with appropriate actions applied efficiently.
• Use of the appropriate party to attend breakdowns ensuring fix first time.
• Booking our vehicles in for a MOT or service
• Monitoring of the fleet to make sure all vehicles are compliant with relevant legislation.
• Leasing with third party recovery providers and organising replacement transport.
• Escalation of any non-attendances to relevant line Supervisor.

Experience

• Automotive maintenance experience preferred but not essential.
• Customer service experience essential.
• Proficient in Microsoft / Excel applications.
• Maintains own level of competence.

Job Offering
Salary: £25,282 (dependent on experience)
Contract: Full Time
Hours: 42.5 hours Monday - Friday 8:30am - 5:30pm
Holidays: 25 + Bank Holidays
Reporting to: Maintenance Desk Manager
Extras:
Onsite Parking
Company Pension
Life Insurance
Sick Pay
Wellness Programme